We care about our customers.

With over 70% coming back - we know buying a car is just the beginning.  

It's always great to hear feedback from someone outside of the company. We are all very proud to work here and we work extremely hard for our customers. We feel our business does well because we have so many great customers and we treat them like they should be treated. Without our customers, we couldn't be successful. The customers are the boss.

We don't practice the old-school car selling tactics that gave most dealers a bad name over the past 50 years. We work hard to erase that cheesy-used-car-salesman-with-the-plaid-sport-coat-and-gold-chain cliché one deal at a time. We want to be our customer's inside-guy that can help them score great deals on a truly perfect vehicle for their needs and then give them white-glove service after the purchase to earn their loyalty. This mindset has positioned us as a "volume-seller". This means, like Walmart, we can offer low-prices and still be in business by selling lots of cars with small profit margins. We know it sounds like a gimmick, but it really is the truth and it drives our success.

We take this business very seriously - it is our passion - and we are proud of the store's success because it is for all the right reasons. We were chosen by Erie as the Best New Car Dealership for several years and we've even won an award for Ethics from the Better Business Bureau (which is unheard of in the car business!). And you don't even need to take our word for it because we have many customers that speak their mind about us to their friends and relatives and online forums. Go and type "Bianchi Honda" in google and you'll see what we mean. We want to be transparent and open so you know you can trust us. Buying a car here is just the beginning. That is why we have over 70.2% loyalty rating (8th in the entire country!) for returning customers. That is 7 out of 10 customers coming back for another!

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