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One of the greatest parts about shopping at a well-regarded dealership - is that the dealer truly cares about their reputation. Each customer is important and even one unhappy customer is considered too many. Dealerships with good reputations know that they need to continue to earn this appreciation. They can't just be good to customers when everything is going right. They need to be good to their customers when things don't go according to plan. This is what separates the good from the great.
It goes without saying that having a great product has a significant impact on customer satisfaction. At Bianchi Honda, we know what truly sets us apart is not just the product we offer to our community ... it's our customer-comes-first values that have lead us to our success. It's not everyday that you find a dealership that:
- wins a national award for ethics (BBB Marketplace Ethics Award).
- is voted the number one dealership in the entire state by a national magazine (Ward's 500).
- can say that only two other dealers have won the prestigious Honda President's award more in the nation.
- was voted by the city as the best choice for a new car dealership and auto service center (Erie's Choice).
- has the 8th highest loyalty ranking (70.2%) in the country when compared with 1,034 other Honda dealerships.
We don't mean to toot our own horn, but we are very proud of these accomplishments as we know they represent the appreciation of our customers that we work hard for every day. We know that nearly all of the recognition wouldn't be possible without the dilegent votes and feedback we have received from our loyal customers. Thank you for being a part of our family and supporting our efforts!
Erie's Choice Award
Bianchi Honda would like to thank all of our customers who voted for us as Erie's Choice for New Car Dealer and Auto Service Center in the Erie Times News Reader's poll. To win both awards is a great honor and we appreciate the time you took to vote.
Honda President's Award
Erie, PA, February 28, 2011 – American Honda Motor Co., Inc., has announced Bianchi Honda as a recipient of the President's Award for 2010. This annual award is presented to top-ranking Honda dealerships across the country, based on their achievement of excellence in all areas of operation – customer service and satisfaction, sales, training, and facility. This is Honda's highest dealership honor, and this is the 13th time Bianchi Honda has earned this prestigious award. Of the 1,044 Honda Dealerships nationally, only 2 dealerships have earned this, American Honda's most important award, more than Bianchi Honda. In addition, Bianchi Honda retained its #1 status as the highest rated customer satisfaction dealership in our assigned District.
More than 1,000 Honda automobile dealerships participated in the President's Award program, with 118 earning top honors for 2010. The program objectives are revised annually to address the current market environment and to encourage dealerships to continually strive to achieve higher levels of customer satisfaction.
"Since its inception in 1995, the President's Award has been recognizing top dealers who are unwavering in their pursuit of excellence and customer care. The team members of Bianchi Honda have proven their dedication to their customers by achieving the rigorous standards established for this award," said John Mendel, executive vice president of Automobile Sales for Honda. "We are extremely proud of their accomplishments and invite you to experience for yourself the advantage of doing business with an award-winning Honda dealership."
"We are very pleased to be receiving the coveted Honda President's Award for the Thirteenth Time!! said Bianchi Honda's President, Lou Porreco. "It is a tribute to each and every one of our employees and a well-deserved recognition of their commitment not only to American Honda Motors' and Bianchi Honda's high standards, but to their efforts to achieve complete customer satisfaction for each of our customers whose survey opinions enable us to achieve this award. We are working hard to ensure winning another President's Award in 2011.
Ward's 500 Award
Ward's Dealer Business, June 2011 Magazine, announced its Quarter-Century of the Top 500 Auto Dealerships in the U.S. - and has rated Bianchi Honda, of Erie PA, among it's Best of the Best - with the highest rating of any dealership in all of Pennsylvania. Bianchi Honda is the only dealership from Erie County to ever be so honored. View the full list here and check out #272.
Customer Service Award
Congratulations to the Service and Parts Departments at Bianchi Honda of Erie, PA for winning the all new Customer Service Excellence (CSE) award for 2010 from American Honda!!
The CSE award is earned by Honda dealerships enrolled in the Professionals Recognition program who achieve an overall CSE score of 91.5 or better for previous year. Bianchi Honda ranked #1 in the Western Pennsylvania District out of 20 Dealers, with their award winning score of 95.2.
"We are extremely pleased to be #1 in the District for the CSE Award!" said Phil Pinzok, Bianchi Honda's Service Manager. "Some time ago, we committed ourselves to achieving the highest standards of customer service satisfaction and this award is a true acknowledgement to our Service and Parts Team that following our customer first policies will produce the highest level of service satisfaction for each of our customers. We would like to thank all of our customers who submitted survey opinions of their service experience at Bianchi Honda to American Honda.
BBB Torch Award for Marketplace Ethics
Congratulations Bianchi Honda, Winner of the 2006 Better Business Bureau Torch Award For Market Place Ethics! At the time of this award, Bianchi Honda was the only automotive dealership in the country to have received the prestigious award.
The Better Business Bureau Torch Award for Marketplace Ethics was created to promote ethical business practices and to recognize those outstanding business that kept the buyer and seller relationship fair for all. Bianchi Honda's commitment to customer satisfaction and by going above and beyond expectations is the hallmark of our success and puts us above the rest! We are honored to be the winner of a competition with 2,000 other companies in all 28 counties of Western PA!
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